Pittsburgh is bucking the US trend on transit ridership numbers. How’s it doing it?

Pittsburgh. Image: Getty.

It’s no secret that public transit in the US is struggling to grow. There are, however, a few cities, including Pittsburgh, Pennsylvania, that are managing to slow the downward trend relative and provide strong rider experience that is keeping more riders with the service.

What is this Pennsylvanian city doing to keep people riding at a rate that’s 92 per cent higher than the national average? It is continuing to implement new solutions and not shying away from the challenges that transit agencies face. This is where Pittsburgh’s Port Authority and city government excels, and their success provides key lessons that other cities and transit agencies should heed.

With the 26th largest public transit system in America – largely reliant on buses – Pittsburgh is a bit of an unlikely candidate for such a high rate of ridership. When looking closer, it becomes apparent that the city and Port Authority’s continued commitment to address issues and develop new strategies and services makes this transit system stand out.

Ride-hailing apps, like Uber and Lyft, have varying impacts on transit ridership around the country. The effects differ depending on location and mode – with bus networks seeing more of a negative impact than rail due in part to their first/last mile focus that directly competes with the ride hailing model. Pittsburgh has been lucky, because studies have found that the apps are having negligible impacts on transit in the city – except late night-buses and a bus route to the airport, which have seen declines.

Rather than accept that riders will continue to choose TNC’s over public transit, the Port Authority is actively working on ways to bring riders back and is evaluating better ways to co-exist with ride-sharing companies. One such example is adding luggage racks on buses that travel to and from the airport, to improve the experience for riders who might be lured by the ease of taking an Uber to the airport rather than dealing with where to store suitcases on a bus.

The city also recently appointed a mobility & infrastructure director, Karina Ricks - to work with residents and transit agencies to figure out the best way to improve transportation throughout Pittsburgh. The city’s mayor Bill Peduto created the Department of Mobility & Infrastructure and appointed Ricks as the Department’s director, after a study found that none of the city’s government agencies had direct oversight of transportation issues. This willingness to find solutions and restructure government agencies to better serve transportation needs is a great example of what makes the city excel.


Innovative new services are also integral to Pittsburgh’s success. The Port Authority recently rolled-out a bus-to-bike option for commuters that will allow them to switch directly from a bus to a bike offered through the city’s bike share, for a free ride to their final destination. Seamlessly combining different transportation options directly benefits riders by providing a better overall experience. The simpler an agency can make the journey for riders, the more inclined riders will be to use the service – especially when it’s often a much more economical option than alternatives like ride-sharing.

This innovation isn’t limited to the Port Authority. Mayor Peduto’s office also hasn’t hesitated to implement new ideas that might improve rider experience. One such initiative involves a partnership between the mayor’s Office and the Pittsburgh Downtown Partnership that will rearrange traffic flow for vehicles, buses and pedestrians on the city’s busy Liberty Avenue. The project will add a dedicated bus lane for outbound buses – minimising delays – and add a sidewalk extension that separates pedestrians from those waiting for a bus, reducing sidewalk bottlenecks.

The end result should provide a much needed reduction in congestion for the thousands of Pittsburgh commuters that walk or ride along the street each day. The mayor’s willingness to invest in new ideas and take calculated risks to improve traffic flow is the type of initiative that other cities should replicate to solve their own transportation dilemmas.

Pittsburgh has managed to become a top city for public transit use due to the willingness of city officials to collaborate, experiment and face challenges directly. It’s a sentiment that cities around the country should replicate as they  combat the downward trend that plagues many transit systems. Recent budget cuts to the Port Authority threaten Pittsburgh’s success due to imminent service cuts, but the city’s proven track record of innovating in response to challenges positions it well to find cost-saving ways to mitigate issues and continue to improve service for riders.

Brian Zanghi is chief executive of the transport ticketing company Masabi. 

 
 
 
 

A helpful and informative guide to London, for the benefit of the New York Times editorial board

The sun rises over quaint old London town. Image: Getty.

It’s like with family members you hate: it’s fine for you to slag them off, but if anyone else has, you’re up in muted, backhanded arms about it.

Yesterday, the world’s number one London fan the New York Times tweeted a request for experiences of petty crime in the city. This was met by a deluge of predictably on-brand snark, like “Sometimes people scuff my leg and only apologise once”, and “Dicks who stand on the left-hand-side of tube escalators”. This served the dual purpose of uniting a divided London, and proving to the NYT that we are exactly the kind of chippy bastards who deserve to constantly lose their phones and wallets to petty crime.

By way of thanks for that brief endorphin rush, and in hopes of leading things in a more positive direction, I’d like to offer the Times this uplifting guide to London, by me, a Londoner.

I take my London like I take my coffee: on foot. If you are with someone special, or like me, like to reimagine your life in the format of Netflix dramady as you walk alone on Sundays, I can highly recommend the Thames Path as a place to start.

Kick things off next to Westminster, where we keep our national mace in the House of Commons. Useful though the mace might prove in instances of street theft, it is critical that it is never moved from the House. It acts as a power source for our elected representatives, who, if the mace is moved, become trapped in endless cycles of pointless and excruciatingly slow voting.

Cross Westminster Bridge to the Southbank, where in the manner of a spoiled 2018 Oliver Twist, you can beg for a hot chocolate or cup of chestnuts at the Christmas market for less that £8. Remember to hold your nose, the mutton vats are pungent. Doff your cap to the porridge vendor. (LOL, as if we make muttons in vats anymore. Box your own ears for your foolishness.) Then buy some hemp milk porridge, sprinkle with frankincense and myrrh, and throw it at the pigeons. There are thousands.

In the spring, head a little further south through Waterloo station. If you pass through the other side without getting ABBA stuck in your head, Napoleon’s ghost will appear to grant you three wishes.

Proceed to the Vaults, which is like the rabbit warrens in Watership Down, but for actors and comedians. No-one knows the correct way in, so expect to spend at least 45 minutes negotiating a series of increasingly neon graffiti tunnels. Regret not going to art school, and reward yourself upon your eventual entry with a drink at the bar. Browse the unintelligible show programme, and in no circumstances speak to any actors or comedians.

When you emerge from the Vaults three days later, turn back towards the river and head east. Enjoy the lights along the Thames while you pick at the spray paint stains on your coat. 


After about 20 minutes, you will reach the Tate Modern, which stands opposite St Paul’s Cathedral. Close to sunset, the sky, water, and cathedral might turn a warm peach colour. The Tate remains grey, coldly confident that for all its brutalist outline, it was still fantastically expensive to build. Feel grateful for that loose knit jumper you stole from the Vaults, and go inside.

Spend two minutes absorbing the largest and most accessible art, which is in the turbine hall, then a further hour in the museum shop, which is next to it. Buy three postcards featuring the upstairs art you skipped, and place them in your bag. They will never see the light of day again.

Head further east by way of Borough Market. Measure your strength of character by seeing how many free samples you are prepared to take from the stalls without buying anything. Leave disappointed. Continue east.

At Tower Bridge, pause and take 6,000 photos of the Tower of London and the view west towards parliament, so that people know. Your phone is snatched! Tut, resolve to take the embarrassment with you to your grave rather than shame Her Majesty's capital, and cross the river.

On the other side of the Bridge, you could opt to head north and slightly east to Shoreditch/Brick Lane/Whitechapel, where you can pay to enjoy walking tours describing how some pervert murdered innocent women over a century ago.

Don’t do that.

Instead, head west and north. through the City, until you reach Postman’s Park, which is a little north of St Paul’s, next to St Bartholomew's hospital. Go in, and find the wall at the far end. The wall is covered in plaques commemorating acts of extraordinary and selfless bravery by the city’s inhabitants. Read all of them and fail to hold back tears.

Then tweet about it.