Phone-based tickets make buses more efficient – but will the poorest passengers lose out?

mTickets in action. Image: First Group.

This article was amended 1655hrs on Friday, to reflect comments from First Bus, noting that it also accepted smart cards. 

For a short time last year, my job required me to commute on Bristol’s buses. As a result, every Monday involved searching through my wallet, my handbag and around the house, trying to gather enough change to pay for a return fare without incurring the wrath of the driver. The result: many cups of coffee purchased in order to break a tenner.

Then our local bus company introduced mTickets: tickets you can buy and hold on your mobile phone. No longer did I have to reach under the sofa to find that final pound coin, or start the day feeling wired from an extra espresso. I could buy a bus ticket using my Smartphone.

mTickets are becoming more and more popular across the UK’s bus network. First Bus, the company that runs the majority of Bristol’s buses, claims the move to mobile tickets will improve punctuality and cut journey times. As mentioned, they reduce the stress of trying to find the right bus fare in your purse or pockets.

I spoke to the company spokesperson responsible for First Bus in the South West. He told me that on one popular Bristol route, “33 per cent of the time a bus spends standing is waiting for at the stop for people to buy tickets. Using mTickets rather than cash make boarding times 400 per cent faster.”

Switching to mTickets, First Bus argues, “means we can save people in Bristol 32,000 hours a year. A more punctual bus service encourage people to use public transport, and reducing the time buses spend waiting with the engine on can have a positive impact on the environment.”

But there’s a problem: mTickets are incentivised via price. The launch in Bristol last year coincided with a 30p price rise in single cash fares – a rise you could avoid most easily if you bought your ticket using your mobile phone. (The lower fares are also still available on smart cards, which can be topped up in shops).

Considering bus fares in England have increased by 66 per cent in the last 12 years, offering people a cheaper way to buy tickets seems like a win (though the First spokesperson says they’ve been kept down in Bristol). However, incentivising mTickets risks making it more expensive for the poorer and more vulnerable people in society. 

Let’s look at the numbers. People on low incomes are more likely to use buses than the rest of the population. According to government statistics, 67 per cent of stages on local buses are made by people who earn £25,000 or less. This suggests that buses are providing a significant service to people on lower incomes.  

Secondly, those on lower incomes are less likely to have the Smartphone technology needed to purchase mTickets. The government’s report on digital exclusion stated that 37 per cent of those who are digitally excluded are social housing tenants, and 17 per cent of the digitally excluded earn less than £20,000 a year.

Similarly, Ofcom’s recent report on Adults’ Media Use and Attitudes found those in the lowest socio-economic bracket are between 10-15 per cent less likely to own a Smartphone than those in AB-C2 brackets (although the majority of people across all socio-economic backgrounds do now own a Smartphone). This means there’s correlation between the people most likely to use bus services and those least likely to have a Smartphone.


I put the point of social inclusion to First Bus, who cited the Ofcom data on Smartphone usage. “We looked into the cost of ownership of a Smartphone and found there are no statistics that demonstrate switching to mTickets would shut out significant sections of society,” First Bus told me. It also provided examples of various low cost phone contract prices.

This is reassuring. However, tiering ticket prices so people without Smartphones have to pay more risks contributing to the “poverty premium”.

This “premium” is the many ways in which being poor is day-to-day made more expensive. From metered gas and electricity leading to higher bills, to groceries being more expensive in local shops, it’s estimated that the poorest in society pay 10 per cent more for basic good and services. Tiered ticketing where it’s cheaper to travel if you can afford the technology risks entrenching that.

For First Bus, mTickets are a way to encourage more bus users. “Most of the complaints we get are around punctuality,” their spokesperson tells me. “If we reduce the time buses are waiting, we can improve punctuality and encourage bus use – something which benefits everyone.”

With congestion and air pollution causing more and more problems in cities, getting more people on the buses is a worthy goal. Moreover, it’s encouraging that the company is looking at inclusion and ways to open access to those most excluded in society. The fact that First Bus works with agencies including City of Sanctuary, St Mungos, SARSAS and Syrian Refugee Resettlement so they can provide bus tickets to their clients/service users demonstrates some level of commitment to social responsibility in this area.

But it can’t be ignored that tiering ticket prices risks ending up with some people losing out – and those most likely to lose out are the poorest in our communities. Closing the price disparity between mTickets and cash tickets would succeed in encouraging more people to get on the bus, without leaving some of the more vulnerable in society behind.

 
 
 
 

Podcast: Brizzle

Bristol mayor Marvin Rees, in Bristol. Image: Getty.

This week, we’re off to an English city that, to my shame, I’ve been neglecting: Bristol, the largest city in the south west, and indeed the largest city in the south outside London.

I’m joined by Sian Norris, founder of the Bristol Women’s Literary Festival, to talk about the city she’s lived in since her childhood. She tells me what makes Bristol so liveable, why it’s struggling with inequality, and how it’s coping with the recent influx of London expats bidding up house prices.

Since we’re on his patch, I also spoke to Marvin Rees, who since 2016 has been the elected Labour mayor of the city. He tells me why he was so keen for Bristol to host the Global Parliament of Mayors, and why local politicians need to work together after Brexit. Oh, and he talks about his transport plans, too.

The episode itself is below. You can subscribe to the podcast on AcastiTunes, or RSS. Enjoy.

Jonn Elledge is the editor of CityMetric. He is on Twitter as @jonnelledge and on Facebook as JonnElledgeWrites.

Skylines is supported by 100 Resilient Cities. Pioneered by the Rockefeller Foundation, 100RC is dedicated to helping cities around the world become more resilient to the physical, social and economic challenges that are a growing part of the 21st century.

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