Does the future of travel lie in London’s ticket barriers or Berlin’s passenger trust?

Ticket barriers at London's Cannon Street tube station. Photo: Getty

In Berlin, tourists from London, Paris, Madrid, or even Moscow may be surprised to find that upon leaving Schönefeld Airport, there are no ticket barriers greeting them at the nearby S-Bahn stop. Instead, all passengers are kindly reminded that before boarding their train, they should “validate” their travel with a stamp from one of the nearby machines. Anybody who forgets to do so is met with the less friendly reminder that the penalty fare for such an act is 60 euros. And I should know, because I’ve paid that very price. So why employ such a system?

Although disconcerting at first, relying on ticket validation does make rather a lot of sense. Passengers can purchase as many tickets as they want, whenever they want, and simply stamp one every time they take a ride on the public transport network – be this by bus, tram, U-Bahn or S-Bahn. Day tickets are stamped when travellers take their first journey of the day, and are valid thereafter. This system, with its lack of physical barrier between the passenger and the train, is a vestige of a time before ticket barriers, when inspectors were the only way of ensuring passengers had paid for their travel.

Passengers in Berlin can still be prosecuted for travelling while in the possession of a ticket that they haven’t yet validated, because there’s no way of telling how long they’ve been doing so. Effectively, riding with an invalidated ticket is no different to going completely ticket-less; tickets are only “spent” after being validated, and could otherwise be used over and over again. A system of validation doesn’t necessitate thousands of inspectors, but does require a greater element of trust. In Berlin, even if fare evasion isn’t a problem, it’s always a worry.

Fare dodgers cost Berlin €20 million in 2015 alone, with 18.3 per cent of Berliners “sometimes” riding without a ticket, according to one survey –  although a more reasonable estimate puts the figure at somewhere between three and five per cent. If correct, this would mean the German capital’s rate of fare evasion is on a par with that of the London Underground – surprising, given the British system makes doing so much harder, and threatens to charge up to 16 times as much.

Because, while it’s claimed that physical barriers reduce fare evasion – and as such are being employed by more and more public transport authorities – the jury’s still out on their effectiveness. For starters, if passengers feel as though they’re receiving a good service, they’ll often be more than willing to pay for it – regardless of whether or not they’re forced into doing so. Moreover, removing ticket barriers – which are often predatory, imposing structures – fosters a better relationship between the city and the people, with the opposite being true when security is hardened to keep fare dodgers out.


What’s more, ticketing systems that don’t employ barriers enjoy several distinct benefits, including that it's just all-round easier to design stations without having to think about where to put them. Consider King’s Cross at rush hour; you might not realise it, but there are several different (and potentially time consuming) routes in and out of the station, with the aim of directing passengers in certain routes to prevent dangerous crushes at the gates. In Berlin, this is hardly a worry – you just get off the train and leave the station. The threat of a crush never really comes up, because there’s no comparable choke point.

This relative design simplicity means that stations without ticket barriers are less cluttered, and as such reaching sub-surface lines requires only walking down some stairs to a platform where all the necessary amenities are integrated. This removes the need for a large building at surface level, which can make construction more costly, especially when land costs are at a premium.

It remains that paper ticket validation is less convenient in the long term than the likes of the Oyster Card, but Germany has travelcards too, and they’re easily merged with the validation system. However, the necessity of ticket inspectors still means higher costs are incurred, and their implementation on busy public transport systems can often be cumbersome. For example, in Berlin there’s more room for ticket inspectors in the less busy outer zones – leading to a peculiar form of fare evasion discrimination.

Perhaps then, the best case scenario lies somewhere in the middle, for which we only need look to the humble London bus. In a time before Boris, the driver would have to print a ticket for every rider. When hop-on hop-off Routemasters were reinstated, they added a conductor for fare protection and health and safety. When this proved uneconomical, the hop-on feature was removed – but in its wake all London Buses became ticket-free in 2014, with contact with the driver often reduced to the dulcet tones of the Oyster card reader. All possible barriers between the passenger and the journey were removed, in favour of a single touch.

Of course, that a bus driver in London is able to see the entire vehicle from their seat makes policing passengers much easier. Security on public transport is only being ramped up, but if it means less barriers between paying and getting moving, that’s almost certainly a good thing. For commuters in Tallinn, Estonia, public transport is free of charge – on the condition that their travel card is irrevocably tied to their social security number. If that doesn’t tell us where we’re headed, nothing will: one day, we won’t need barriers or inspectors for our tickets. All we’ll need is ourselves.

 
 
 
 

Everybody hates the Midlands, and other lessons from YouGov’s latest spurious polling

Dorset, which people like, for some reason. Image: Getty.

Just because you’re paranoid, the old joke runs, doesn’t mean they’re not out to get you. By the same token: just because I’m an egomaniac, doesn’t mean that YouGov isn’t commissioning polls of upwards of 50,000 people aimed at me, personally.

Seriously, that particular pollster has form for this: almost exactly a year ago, it published the results of a poll about London’s tube network that I’m about 98 per cent certain* was inspired by an argument Stephen Bush and I had been having on Twitter, at least partly on the grounds that it was the sort of thing that muggins here would almost certainly write up. 

And, I did write it up – or, to put it another way, I fell for it. So when, 364 days later, the same pollster produces not one but two polls, ranking Britain’s cities and counties respectively, it’s hard to escape the suspicion that CityMetric and YouGuv are now locked in a co-dependent and potentially abusive relationship.

But never mind that now. What do the polls tell us?

Let’s start with the counties

Everybody loves the West Country

YouGov invited 42,000 people to tell it whether or not they liked England’s 47 ceremonial counties for some reason. The top five, which got good reviews from between 86 and 92 per cent of respondents, were, in order: Dorset, Devon, Cornwall, North Yorkshire and Somerset. That’s England’s four most south westerly counties. And North Yorkshire.

So: almost everyone likes the South West, though whether this is because they associate it with summer holidays or cider or what, the data doesn’t say. Perhaps, given the inclusion of North Yorkshire, people just like countryside. That would seem to be supported by the fact that...


Nobody really likes the metropolitan counties

Greater London was stitched together in 1965. Nine years later, more new counties were created to cover the metropolitan areas of Manchester, Liverpool (Merseyside), Birmingham (the West Midlands), Newcastle (Tyne&Wear), Leeds (West Yorkshire and Sheffield (South Yorkshire). Actually, there were also new counties covering Teesside (Cleveland) and Bristol/Bath (Avon), too, but those have since been scrapped, so let’s ignore them.

Not all of those seven counties still exist in any meaningful governmental sense – but they’re still there for ’ceremonial purposes’, whatever that means. And we now know, thanks to this poll, that – to the first approximation – nobody much likes any of them. The only one to make it into the top half of the ranking is West Yorkshire, which comes 12th (75 per cent approval); South Yorkshire (66 per cent) is next, at 27th. Both of those, it may be significant, have the name of a historic county in their name.

The ones without an ancient identity to fall back on are all clustered near the bottom. Tyne & Wear is 30th out of 47 (64 per cent), Greater London 38th (58 per cent), Merseyside 41st (55 per cent), Greater Manchester 42nd (53 per cent)... Not even half of people like the West Midlands (49 per cent, placing it 44th out of 47). Although it seems to suffer also from the fact that...

Everybody hates the Midlands

Honestly, look at that map:

 

Click to expand.

The three bottom rated counties, are all Midlands ones: Leicestershire, Northamptonshire and Bedfordshire – which, hilariously, with just 40 per cent approval, is a full seven points behind its nearest rival, the single biggest drop on the entire table.

What the hell did Bedfordshire ever do to you, England? Honestly, it makes Essex’s 50 per cent approval rate look pretty cheery.

While we’re talking about irrational differences:

There’s trouble brewing in Sussex

West Sussex ranks 21st, with a 71 per cent approval rating. But East Sussex is 29th, at just 65 per cent.

Honestly, what the fuck? Does the existence of Brighton piss people off that much?

Actually, we know it doesn’t because thanks to YouGov we have polling.

No, Brighton does not piss people off that much

Click to expand.

A respectable 18th out of 57, with a 74 per cent approval rating. I guess it could be dragged up by how much everyone loves Hove, but it doesn’t seem that likely.

London is surprisingly popular

Considering how much of the national debate on these things is dedicated to slagging off the capital – and who can blame people, really, given the state of British politics – I’m a bit surprised that London is not only in the top half but the top third. It ranks 22nd, with an approval rating of 73 per cent, higher than any other major city except Edinburgh.

But what people really want is somewhere pretty with a castle or cathedral

Honestly, look at the top 10:

City % who like the city Rank
York 92% 1
Bath 89% 2
Edinburgh 88% 3
Chester 83% 4
Durham 81% 5
Salisbury 80% 6
Truro 80% 7
Canterbury 79% 8
Wells 79% 9
Cambridge 78% 10

These people don’t want cities, they want Christmas cards.

No really, everyone hates the Midlands

Birmingham is the worst-rated big city, coming 47th with an approval rating of just 40 per cent. Leicester, Coventry and Wolverhampton fare even worse.

What did the Midlands ever do to you, Britain?

The least popular city is Bradford, which shows that people are awful

An approval rating of just 23 per cent. Given that Bradford is lovely, and has the best curries in Britain, I’m going to assume that

a) a lot of people haven’t been there, and

b) a lot of people have dodgy views on race relations.

Official city status is stupid

This isn’t something I learned from the polls exactly, but... Ripon? Ely? St David’s? Wells? These aren’t cities, they’re villages with ideas above their station.

By the same token, some places that very obviously should be cities are nowhere to be seen. Reading and Huddersfield are conspicuous by their absence. Middlesbrough and Teesside are nowhere to be seen.

I’ve ranted about this before – honestly, I don’t care if it’s how the queen likes it, it’s stupid. But what really bugs me is that YouGov haven’t even ranked all the official cities. Where’s Chelmsford, the county town of Essex, which attained the dignity of official city status in 2012? Or Perth, which managed at the same time? Or St Asaph, a Welsh village of 3,355 people? Did St Asaph mean nothing to you, YouGov?

Jonn Elledge is the editor of CityMetric. He is on Twitter as @jonnelledge and on Facebook as JonnElledgeWrites.

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*A YouGov employee I met in a pub later confirmed this, and I make a point of always believing things that people tell me in pubs.