True ‘Smart Cities’ should invest in libraries

A library. Image: Getty.

When we talk about the ‘smart city’, we talk about the ‘smart’ more than we talk about ‘the city’. We lean heavily on digital innovation to create the biggest impact with the smallest digital insert.

Or so we’d hope. Mostly we make assumptions, targeting broad and rough sketches of city users, what they want, to what they have access, how immediately we can expect change to happen or money to be saved.

Libraries are seen as irrelevant to the ‘smart’ conversation; expensive, under-used, unnecessary. Who needs a library when you have a phone, the internet and Amazon Prime? This plays into a one-sided discourse around digitalisation, which ends up helping the city users who need the least intervention. It assumes that every citizen has access to a safe place in which to engage with free public information.

A system is only as resilient as its parts. Citizens are active generators of a city’s data economy, as well as its economic flow and function. A function of smart city development is to automate city services, providing swiftly and cost-effectively for the needs of these citizens. At their core, smart cities mean to help citizens help themselves: make it easier to apply online, to search, get directions, to buy tickets or commodities.

And yet, 10 per cent of UK households have no internet access at home, and only 66 per cent now have access to a desktop computer or laptop, according to the Office for National Statistics. Around 48 per cent of DE classified households do not use the internet at all. These figures are likely a significant underestimate, as there is no UK body that consistently measures internet usage and rates of literacy in those who are homeless or in temporary housing. Inability to self-manage and self-inform significantly affects health and mortality rates, let alone economic stability.

Government digital standards often targets ‘accessibility’; how to design for different user requirements, impairments and specific needs on multiple devices. But They rarely considers access in terms of facilitating self-management through a computer, printer, internet, reading. Citizens who do not possess the individual advantages necessary to navigate smart cities are losing access to an infrastructure and service that is leaving them behind. To encourage citizen health and independence in the smart city’, we need to build a foundational understanding of what constitutes minimum viable access.

To enable optimal measures of active city engagement, citizen-centred design practice, research and innovation must consider service access beyond the screen; how to increase happiness, independence, and self-care, and how to intervene when it is most appropriate. What is necessary for a baseline access? What touchpoints, emotions, or events drive engagement through digital and non-digital formats?

While smart city strategists discuss city kiosks and building information hubs, properly funded, open and trained library spaces remain a culturally significant baseline, or safety net, for struggling city users to engage safely and competently, with the information-centric world that we need to keep up with.


With the appropriate resources, libraries have the ability to help users learn to engage with and manage information at varying levels of comfort – from accessing books, to printing benefits claims on a local computer, to ordering a replacement mobile phone, to giving children a warm, supervised place to read while training for work.

Libraries are also an effective arena in which to carry out democratised smart city research for digital tools targeted at hard-to-reach communities, such as busy parents or older persons. A library is an information hub, and an innovation hub. This is essential to the foundations of a smart city.

And yet, this established and recognised infrastructure of library spaces, culturally and historically viable information hubs with varied means of access, is under threat. The UK has experienced a £66m cut in library spending over the last year, with 105 libraries closing between 2016 and 2017.

We shouldn’t still be arguing for the necessity of safety, space and book access for young people. The argument is a vital one on its own in terms of social mobility and citizen worth. However, as we automate and digitise public services, local authorities looking for a business case must also recognise what drives and what hinders healthy engagement for their citizens.

To create a robust and resilient digital and local economy, local authorities are required to optimise possibilities for interaction with the information that is being shifted to digital – and required to optimise the confidence and capabilities to do so, too. To reengage citizens who might be falling out of the economic flow of the city, requiring extra support and enabled access, the first point of focus might not be further automation. Instead it should be targeted ‘smart’ intervention using the traditional, recognised, non-digital and pre-built infrastructures of a city.

Hannah Kaner is smart cities strategist at digital agency Orange Bus.

 
 
 
 

Community-powered policies should be at the top of Westminster’s to do list

A generic election picture. Image: Getty.

Over the past five decades, political and economic power has become increasingly concentrated in the UK’s capital. Communities feel ignored or alienated by a politics that feels distant and unrepresentative of their daily experiences.

Since the EU referendum result it has become something of a cliché to talk about how to respond to the sense of powerlessness felt by too many people. The foundations of our economy have been shifted by Brexit, technology and deindustrialisation – and these have shone a light on a growing divergence in views and values across geographies and generations. They are both a symptom and cause of the breakdown of the ties that traditionally brought people together.

As the country goes through seismic changes in its outlook, politics and economy, it is clear that a new way of doing politics is needed. Empowering people to take control over the things that affect their daily lives cannot be done from the top down.

Last week, the Co-operative Party launched our policy platform for the General Election – the ideas and priorities we hope to see at the top of the next Parliament’s to do list. We have been the voice for co-operative values and principles in the places where decisions are made and laws are made. As co-operators, we believe that the principles that lie behind successful co‑operatives – democratic control by customers and workers, and a fair share of the wealth we create together – ought to extend to the wider economy and our society. As Labour’s sister party, we campaign for a government that puts these shared values into practice.

Our policy platform has community power at its heart, because the co-operative movement, founded on shop floors and factory production lines, knows that power should flow from the bottom up. Today, this principle holds strong – decisions are best made by the people impacted the most by them, and services work best when the service users have a voice. Our policy platform is clear: this means shifting power from Whitehall to local government, but it also means looking beyond the town hall. Co-operative approaches are about placing power directly in the hands of people and communities.


There are many great examples of Co-operative councillors and local communities taking the lead on this. Co-operative councils like Oldham and Plymouth have pioneered new working relationships with residents, underpinned by a genuine commitment to working with communities rather than merely doing things to them.

Building a fairer future is, by definition, a bottom-up endeavour. Oldham, Plymouth and examples like the Elephant Project in Greater Manchester, where people with experience of disadvantage are involved in decision-making, or buses in Witney run by Co-operative councillors and the local community – are the building blocks of creating a better politics and a fairer economy.

This thread runs through our work over the last few years on community wealth building too – keeping wealth circulating in local economies through growing the local co-operative sector. Worker-owned businesses thriving at the expense of global corporate giants and private outsourcers. Assets owned by communities – from pubs to post offices to rooftop solar panels.

And it runs through our work in Westminster too – with Co-operative MPs and peers calling for parents, not private business, to own and run nurseries; for the stewards of our countryside to be farmers rather than big landowners; and for workers to have a stake in their workplaces and a share of the profit.

Far from being ignored, as suggested in last week’s article on community power, our work has never been more relevant and our co-operative voice is louder than ever.

Anna Birley is policy offer at the Co-operative party.