True ‘Smart Cities’ should invest in libraries

A library. Image: Getty.

When we talk about the ‘smart city’, we talk about the ‘smart’ more than we talk about ‘the city’. We lean heavily on digital innovation to create the biggest impact with the smallest digital insert.

Or so we’d hope. Mostly we make assumptions, targeting broad and rough sketches of city users, what they want, to what they have access, how immediately we can expect change to happen or money to be saved.

Libraries are seen as irrelevant to the ‘smart’ conversation; expensive, under-used, unnecessary. Who needs a library when you have a phone, the internet and Amazon Prime? This plays into a one-sided discourse around digitalisation, which ends up helping the city users who need the least intervention. It assumes that every citizen has access to a safe place in which to engage with free public information.

A system is only as resilient as its parts. Citizens are active generators of a city’s data economy, as well as its economic flow and function. A function of smart city development is to automate city services, providing swiftly and cost-effectively for the needs of these citizens. At their core, smart cities mean to help citizens help themselves: make it easier to apply online, to search, get directions, to buy tickets or commodities.

And yet, 10 per cent of UK households have no internet access at home, and only 66 per cent now have access to a desktop computer or laptop, according to the Office for National Statistics. Around 48 per cent of DE classified households do not use the internet at all. These figures are likely a significant underestimate, as there is no UK body that consistently measures internet usage and rates of literacy in those who are homeless or in temporary housing. Inability to self-manage and self-inform significantly affects health and mortality rates, let alone economic stability.

Government digital standards often targets ‘accessibility’; how to design for different user requirements, impairments and specific needs on multiple devices. But They rarely considers access in terms of facilitating self-management through a computer, printer, internet, reading. Citizens who do not possess the individual advantages necessary to navigate smart cities are losing access to an infrastructure and service that is leaving them behind. To encourage citizen health and independence in the smart city’, we need to build a foundational understanding of what constitutes minimum viable access.

To enable optimal measures of active city engagement, citizen-centred design practice, research and innovation must consider service access beyond the screen; how to increase happiness, independence, and self-care, and how to intervene when it is most appropriate. What is necessary for a baseline access? What touchpoints, emotions, or events drive engagement through digital and non-digital formats?

While smart city strategists discuss city kiosks and building information hubs, properly funded, open and trained library spaces remain a culturally significant baseline, or safety net, for struggling city users to engage safely and competently, with the information-centric world that we need to keep up with.


With the appropriate resources, libraries have the ability to help users learn to engage with and manage information at varying levels of comfort – from accessing books, to printing benefits claims on a local computer, to ordering a replacement mobile phone, to giving children a warm, supervised place to read while training for work.

Libraries are also an effective arena in which to carry out democratised smart city research for digital tools targeted at hard-to-reach communities, such as busy parents or older persons. A library is an information hub, and an innovation hub. This is essential to the foundations of a smart city.

And yet, this established and recognised infrastructure of library spaces, culturally and historically viable information hubs with varied means of access, is under threat. The UK has experienced a £66m cut in library spending over the last year, with 105 libraries closing between 2016 and 2017.

We shouldn’t still be arguing for the necessity of safety, space and book access for young people. The argument is a vital one on its own in terms of social mobility and citizen worth. However, as we automate and digitise public services, local authorities looking for a business case must also recognise what drives and what hinders healthy engagement for their citizens.

To create a robust and resilient digital and local economy, local authorities are required to optimise possibilities for interaction with the information that is being shifted to digital – and required to optimise the confidence and capabilities to do so, too. To reengage citizens who might be falling out of the economic flow of the city, requiring extra support and enabled access, the first point of focus might not be further automation. Instead it should be targeted ‘smart’ intervention using the traditional, recognised, non-digital and pre-built infrastructures of a city.

Hannah Kaner is smart cities strategist at digital agency Orange Bus.

 
 
 
 

These maps of petition signatories show which bits of the country are most enthusiastic about scrapping Brexit

The Scottish bit. Image: UK Parliament.

As anyone in the UK who has been near an internet connection today will no doubt know, there’s a petition on Parliament’s website doing the rounds. It rejects Theresa May’s claim – inevitably, and tediously, repeated again last night – that Brexit is the will of the people, and calls on the government to end the current crisis by revoking Article 50. At time of writing it’s had 1,068,554 signatures, but by the time you read this it will definitely have had quite a lot more.

It is depressingly unlikely to do what it sets out to do, of course: the Prime Minister is not in listening mode, and Leader of the House Andrea Leadsom has already been seen snarking that as soon as it gets 17.4m votes, the same number that voted Leave in 2016, the government will be sure to give it due care and attention.

So let’s not worry about whether or not the petition will be successful and instead look at some maps.

This one shows the proportion of voters in each constituency who have so far signed the petition: darker colours means higher percentages. The darkest constituencies tend to be smaller, because they’re urban areas with a higher population density.

And it’s clear the petition is most popular in, well, exactly the sort of constituencies that voted for Remain three years ago: Cambridge (5.1 per cent), Bristol West (5.6 per cent), Brighton Pavilion (5.7 per cent) and so on. Hilariously, Jeremy Corbyn’s Islington North is also at 5.1 per cent, the highest in London, despite its MP clearly having remarkably little interest in revoking article 50.

By the same token, the sort of constituencies that aren’t signing this thing are – sit down, this may come as a shock – the sort of places that tended to vote Leave in 2016. Staying with the London area, the constituencies of the Essex fringe (Ilford South, Hornchurch & Upminster, Romford) are struggling to break 1 per cent, and some (Dagenham & Rainham) have yet to manage half that. You can see similar figures out west by Heathrow.

And you can see the same pattern in the rest of the country too: urban and university constituencies signing in droves, suburban and town ones not bothering. The only surprise here is that rural ones generally seem to be somewhere in between.

The blue bit means my mouse was hovering over that constituency when I did the screenshot, but I can’t be arsed to redo.

One odd exception to this pattern is the West Midlands, where even in the urban core nobody seems that bothered. No idea, frankly, but interesting, in its way:

Late last year another Brexit-based petition took off, this one in favour of No Deal. It’s still going, at time of writing, albeit only a third the size of the Revoke Article 50 one and growing much more slowly.

So how does that look on the map? Like this:

Unsurprisingly, it’s a bit of an inversion of the new one: No Deal is most popular in suburban and rural constituencies, while urban and university seats don’t much fancy it. You can see that most clearly by zooming in on London again:

Those outer east London constituencies in which people don’t want to revoke Article 50? They are, comparatively speaking, mad for No Deal Brexit.

The word “comparatively” is important here: far fewer people have signed the No Deal one, so even in those Brexit-y Essex fringe constituencies, the actual number of people signing it is pretty similar the number saying Revoke. But nonetheless, what these two maps suggest to me is that the new political geography revealed by the referendum is still largely with us.


In the 20 minutes it’s taken me to write this, the number of signatures on the Revoke Article 50 has risen to 1,088,822, by the way. Will of the people my arse.

Jonn Elledge is the editor of CityMetric. He is on Twitter as @jonnelledge and on Facebook as JonnElledgeWrites.

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