How can museums stay relevant to the UK’s rapidly changing population?

Visitors to the British Museum. Image: Getty.

In the age of Brexit and government funding cuts, the UK museums sector runs the risk of being as outdated as the objects they contain.

“Cultural capital is the biggest barrier to people coming to museums,” says Tony Butler, executive director at Derby Museums: the “it’s not for the likes of us” argument is one museums have to contend with a lot, he says. Instead, museums are often seen as something for the likes of the Jacob Rees-Moggs and Boris Johnsons of this world – older, whiter, posher people.

This image obviously does a disservice to the contents of a museum and closes off a whole world of knowledge to large parts of the rapidly changing urban populations who surround those institutions.

But the museums sector is trying to address this: this summer saw the culmination of a project that intended to act as a catalyst towards change. Open Up Museums saw around 100 museums present their findings on how they are going about to improve diversity in their audiences and workforce; these have since been compiled into an online guide.

“We were all concerned that – although there are lots of reports on how to improve diversity – because there is lots of churn in the museums sector, the knowledge gets lost. So we wanted to create a permanent resource,” says Pam Jarvis, director of consultancy Sam-Culture and one of the orchestrators of Open Up Museums.

The recurring theme in projects that have successfully improved diversity, according to the online resource, is thinking about who the audience is, reaching out to them to ask what they want and tailoring accordingly. This may seem obvious - yet it still sadly needs to be spelt out. “Some museums suffer from a huge colonial leftover,” says Jarvis. “With their stories of great white men, it doesn’t accord with what people want.” Tapping into local history, and giving voice to all sections of society within that history, is a great way to bring in local audiences to your regional museums.

A number of museums, some of which were involved in Open Up Museums and some which weren’t, are channelling this thinking effectively. Take the Black Country Living Museum which is collating an oral history of locals’ experiences of migration – 17 per cent of people in the museum’s catchment area are from BAME backgrounds – after discovering this is what locals wanted to learn about from its two community advisory panels.

Meanwhile the Holbourne Museum in Bath is reaching out to Syrian refugees in the area. After conversing with local refugee charities, and talking to key members of the Syrian community, the museum hosted a popular family arts day based around its exhibition ‘From Bath to Baghdad’, which put on specific arts and textiles activities it was thought these Syrian families would enjoy. Part of this project’s success also stemmed from covering the cost of transport – a factor which the museum discovered through its community engagement work was a big barrier to visiting. But after visiting the exhibition, many of the participants expressed a wish to come back.

But engagement shouldn’t end at asking what people want though, as several museums around the country have discovered. Derby’s status as the home of Rolls Royce was a fact the Derby Museums group seized upon to widen its audience; the group encouraged the public to come in and help build the cases for the artefacts in the new natural history gallery.


“We live in a city of engineers and want to draw on the knowledge that exists in our communities,” explains Butler. Derby Museums also gets locals passionate about history to co-curate and volunteer in the galleries too to make it a more dynamic experience for visitors. “We systematically put co-production at the heart of what we do,  and there is more engagement and support as a result.”

In other words, getting locals involved in all aspects of an exhibition means they are more likely to visit, recommend others visit, or – in the case of the most knowledgeable volunteers – actually be the reason more people want to visit.

Another way to make content more relevant to diverse populations of the UK’s cities is to actually ensure a diverse workforce. Using Arts Council funding, Colchester  & Ipswich Museums ran a three-year project that saw the group revolutionise the way it hired trainees and apprentices. Instead of just relying on traditional application forms with a shortlist invited to panel interview, it also asked all applicants to record a video of them discussing a historic topic of interest. It also didn’t advertise the role in typical places like the Guardian, but instead posted ads up in places like the local libraries.

“Video interviews meant that candidates could chat more and we could get to know them better,” says Lib Fox, project co-ordinator, at the group. “The people we ended up taking on actually only scored middle of the road,” in the traditional written applications.

Among the cohort the museums employed in the first year, only half had degrees; what's more, they included representatives of several races, someone who identified as gay and someone from a low socio-economic background. In other words, it worked.

Changing workforce make-up has already had a positive effect on the trust – for example, a trainee from China overhauled the trust's Chinese display. “They improved interpretability around the exhibition, and that brought in another group of people who would not normally have showed up before,” says Fox.

How museums use their physical assets is also a savvy way to engage local groups. Historic manor Compton Verney is situated in a very rural part of Warwickshire, and has to entice people from urban dwellings. To do so, it’s making the most of its gorgeous parks and “really pursuing the health and wellbeing agenda” according to chief executive Professor Steven Parissien. 

As a result, Compton Verney has created an early years’ forest school on site and pioneered a dementia café. A “gallery of paintings can be intimidating,” says Parissien; but by using the natural space, it can entice a wider demographic to the site and then encourage them into the museums.

The Jerwood Gallery, Hastings. Image: geograph.co.uk.

The Jerwood Gallery, a museum of contemporary British art in Hastings, adopts a similar ‘wellbeing as a driver’ approach. The museum has big light and airy galleries – this works well for the elderly with conditions such as dementia who need to avoid being overstimulated. Jerwood also runs a programme with a local children’s hospice whose patients have similar needs.

So many organisations are trying to take the right steps in terms of diversity. The obvious question is, what’s next? How will an online resource that has distilled all the learnings on the subject affect change?

To Jarvis’ mind, “The next step is for the funding bodies involved in Open Up Museums to make sure it is implemented.” Those who control the purse strings, such as the Heritage Lottery Fund, Arts Council and so forth, are the ones who can ultimately influence all museums to embrace diversity.

The people want to speak. Let’s hope all museums and their funding bodies are listening – or museums could end up a relic.

 
 
 
 

Coming soon: CityMetric will relaunch as City Monitor, a new publication dedicated to the future of cities

Coming soon!

Later this month, CityMetric will be relaunching with an entirely new look and identity, as well as an expanded editorial mission. We’ll become City Monitor, a name that reflects both a ramping up of our ambitions as well as our membership in a network of like-minded publications coming soon from New Statesman Media Group. We can’t wait to share the new website with you, but in the meantime, here’s what CityMetric readers should know about what to expect from this exciting transition.  

Regular CityMetric readers may have already noticed a few changes around here since the spring. CityMetric’s beloved founding editor, Jonn Elledge, has moved on to some new adventures, and a new team has formed to take the site into the future. It’s led by yours truly – I’m Sommer Mathis, the editor-in-chief of City Monitor. Hello!

My background includes having served as the founding editor of CityLab, editor-in-chief of Atlas Obscura, and editor-in-chief of DCist, a local news publication in the District of Columbia. I’ve been reporting on and writing about cities in one way or another for the past 15 years. To me, there is no more important story in the world right now than how cities are changing and adapting to an increasingly challenging global landscape. The majority of the world’s population lives in cities, and if we’re ever going to be able to tackle the most pressing issues currently facing our planet – the climate emergency, rising inequality, the Covid-19 pandemic ­­­– cities are going to have to lead the way.

That’s why City Monitor is going to be a global publication dedicated to the future of cities everywhere – not just in the UK (nor for that matter just in the US, where I live). Our mission will be to help our readers, many of whom are in leadership positions around the globe, navigate how cities are changing and discover what’s next in the world of urban policy. We’ll do that through original reporting, expert opinion and most crucially, a data-driven approach that emphasises evidence and rigorous analysis. We want to arm local decision-makers and those they work in concert with – whether that’s elected officials, bureaucratic leaders, policy advocates, neighbourhood activists, academics and researchers, entrepreneurs, or plain-old engaged citizens – with real insights and potential answers to tough problems. Subjects we’ll cover include transportation, infrastructure, housing, urban design, public safety, the environment, the economy, and much more.

The City Monitor team is made up of some of the most experienced urban policy journalists in the world. Our managing editor is Adam Sneed, also a CityLab alum where he served as a senior associate editor. Before that he was a technology reporter at Politico. Allison Arieff is City Monitor’s senior editor. She was previously editorial director of the urban planning and policy think tank SPUR, as well as a contributing columnist for The New York Times. Staff writer Jake Blumgart most recently covered development, housing, and politics for WHYY, the local public radio station in Philadelphia. And our data reporter is Alexandra Kanik, whose previous roles include data reporting for Louisville Public Media in Kentucky and PublicSource in Pittsburgh, Pennsylvania.

Our team will continue to grow in the coming weeks, and we’ll also be collaborating closely with our editorial colleagues across New Statesman Media Group. In fact, we’re launching a whole network of new publications this fall, covering topics such as the clean energy transition, foreign direct investment, technology, banks and more. Many of these sectors will frequently overlap with our cities coverage, and a key part of our plan is make the most of the expertise that all of these newsrooms combined will bring to bear on our journalism.

City Monitor will go live later this month. In the meantime, please visit citymonitor.ai to sign up for our forthcoming email newsletter.


As for CityMetric, some of its archives have already been moved over to the new website, and the rest will follow not long after. If you’re looking for a favourite piece from CityMetric’s past, for a time you’ll still be able to find it here, but before long the whole archive will move over to City Monitor.

On behalf of the City Monitor team, I’m thrilled to invite you to come along for the ride at our forthcoming digs. You can already follow City Monitor on LinkedIn, and on Twitter, sign up or keep following our existing account, which will switch over to our new name shortly. If you’re interested in learning more about the potential for a commercial partnership with City Monitor, please get in touch with our director of partnerships, Joe Maughan.

I want to thank and congratulate Jonn Elledge on a brilliant run. Everything we do from here on out will be building on the legacy of his work, and the community that he built here at CityMetric. Cheers, Jonn!

In the meantime, stay tuned, and thank you from all of us for being a loyal CityMetric reader. We couldn’t have done any of this without you.

Sommer Mathis is editor-in-chief of City Monitor.