Can “co-creation” help cities find a new way to solve their problems?

Hamburg: one of the cities exploring the benefits of “co-creation”. Image: Getty.

Every city is a puzzle. Where do you build new houses? What happens to traffic flow if you add another pedestrian crossing to a busy road? Why aren't more people using the sports facilities at their local park?

Questions like these, along with countless others that touch upon everything from bus shelters to bollards, are the sort of thing that keep urban planners up at night. Sometimes they dream up the right answer; sometimes their solutions anger local communities – especially if those communities feel they haven’t been properly consulted.

But what if there was a way to tap into the collective wisdom of citizens and involve them in shaping their surroundings?

That’s the promise of co-creation, which aims to break down hierarchies between local government, business, academia, citizens and other stakeholders. Ideally it should lead to greater innovation, better targeting of resources and an increased sense of ownership of projects and their outcomes. In short, it’s a bi- or multi-directional approach to problem solving, rather than a top-down or bottom-up one.

Private sector companies have been toying with the technique for some time, drawing on the loyalty of their customers to tap into ideas that might not arise in the boardroom and foster support for new products. Then there's OpenIDEO, a well-established "design and innovation" platform for people who want to use their talents to solve global challenges such as climate change and the energy crisis.

Now an increasing number of cities are using co-creation platforms to tackle challenging issues like mobility, air quality and urban regeneration too. The Nexthamburg project, for example, was launched in 2009 to source innovative and creative ideas for urban development in Hamburg.

Medellín, Columbia, has also developed a platform called Mi Medellín to sound-out citizen solutions to urban challenges. And Better Reykjavik allows Reykjavik citizens to submit their ideas for everything from school opening times to new playgrounds, and played a key part in the transformation of the main commercial street in the city, the Laugavegur, to a pedestrian only zone.

OrganiCity, a €7.2m EU-funded project, aims to apply co-creative practices to three leading smart cities: Aarhus, London and Santander. Rather than searching for the perfect solution to every urban problem, the project aims to shift the focus of smart city intiatives toward experimentation. At its core lies a recognition that if smart cities haven’t delivered on their promise so far, it’s because they’ve all too often been viewed as a series of technological challenges that need to be solved, rather than a complex cultural, financial, legal and organisational one.

A screenshot from Mi Medellín. Click to expand.

Aarhus, London and Santander are very different cities – culturally, organisationally and size-wise – so experiments which work across all three cities could eventually work in other cities that join the project. A quarter of the OrganiCity budget (€1.8m) will also be set aside for an estimated 25-35 projects suggested by citizens. There will be two open calls for submissions; the base challenges for the first open call in January 2016 are mobility, air quality and connecting communities (which is a particular concern for London citizens).

“There's lots of stuff the bottom-up approach can do,” says John Lynch, who's leading the project on behalf of Future Cities Catapult, “but there's lots that it can't. And the top-down approach tends to be ‘go to the public and do a qualitative analysis or survey, or run a couple of focus groups and meet-ups, or stick a piece of paper on a lamppost and hope someone reads it’. We're hoping we can, as far as experimentation goes, make it a bit more of a mutual process.”

Lynch hopes the platform will ultimately act as a networking and enabling service for innovation. “Imagine if, when you have an idea, there's a lounge you can go to where you can find out how to run a workshop and develop it further,” he says, “or about some technology you can immediately hook onto, or someone who has a similar idea who you could collaborate with.”

Ideas for experiments will be sourced through a combination of workshops, meetups, conferences and online discussion on message boards and social media. The hope is that a more open approach to experimentation will stop smart city projects becoming trapped within health, environmental and urban mobility silos, which can limit the overall effectiveness of a smart city.

Along for the ride

It's not hard to see how co-creation could also help tackle some of the problems associated with urban regeneration projects, which alienate long-standing communities. Dr Rachel Sara, the programme leader for Master of Architecture course at the University of the West of England, believes co-creation can also help to break down barriers between academia and citizens too.

By way of example, she points to Hands-on-Bristol, a co-creative initiative which saw students and academics collaborating with the Bristol community on a number of live projects. Nooks and Crannies, for instance, focused on the redesign of a link bridge and access lane; while the Redcliffe Wharf Outdoor swimming project produced a design for clean, safe and financially viable swimming within Bristol Harbour.

A screenshot from Hands-on-Bristol. Click to expand.

These projects allowed students to experience the conflicting agendas of diverse groups, and local citizens got to benefit from resources that often remains trapped within the university. “We wanted an architectural education to be much more connected with the city in which it's a part,” says Sara. She describes the live projects as “forms of cultural and community activism” that aim to “empower the participants to take direct action and change their spaces to better suit their needs”.

The form-filling, red-tape and town hall meetings that are the bread and butter of traditional public participation can seem rather stale in comparison to platforms like CitizenLab, a new civic engagement platform that any city can roll-out. It allows anyone to come up with an idea, post it, interact with other people's ideas and upvote their favourite ones via anonymous polls. Gamification techniques are also used to reward citizens for their input; every action they take results in an increase of their engagement score. This in turn leads to citizen badges and real-life benefits like theatre tickets.

Like many other co-creation platforms, CitizenLab is designed to shift participation in urban planning beyond a select group of vocal citizens who have the time and motivation to attend town hall meetings. "That’s the main advantage of online civic engagement,” says Wietse Van Ransbeeck, founder and chief executive Of CitizenLab. “You can reach an audience that otherwise you would never reach."

With cities facing increasingly complex issues around affordable housing, public transit, gentrification and climate change, it seems likely that more of them will seek to tap into an underutilised resource: citizens with smart ideas.

"I believe we're moving beyond an era where we are willing to let the state decide what our neighbourhoods need," says Sara. Given how many cities are now experimenting with co-creation techniques, it seems she might well be right.

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Everything you ever wanted to know about the Seoul Metro System but were too afraid to ask

Gwanghwamoon subway station on line 5 in Seoul, 2010. Image: Getty.

Seoul’s metro system carries 7m passengers a day across 1,000 miles of track. The system is as much a regional commuter railway as an urban subway system. Without technically leaving the network, one can travel from Asan over 50 miles to the south of central Seoul, all the way up to the North Korean border 20 miles north of the city.

Fares are incredibly low for a developed country. A basic fare of 1,250 won (about £1) will allow you to travel 10km; it’s only an extra 100 won (about 7p) to travel every additional 5km on most lines.

The trains are reasonably quick: maximum speeds of 62mph and average operating speeds of around 20mph make them comparable to London Underground. But the trains are much more spacious, air conditioned and have wi-fi access. Every station also has protective fences, between platform and track, to prevent suicides and accidents.

The network

The  service has a complex system of ownership and operation. The Seoul Metro Company (owned by Seoul City council) operates lines 5-8 on its own, but lines 1-4 are operated jointly with Korail, the state-owned national rail company. Meanwhile, Line 9 is operated jointly between Trans-Dev (a French company which operates many buses in northern England) and RATP (The Parisian version of TfL).

Then there’s Neotrans, owned by the Korean conglomerate Doosan, which owns and operates the driverless Sinbundang line. The Incheon city government, which borders Seoul to the west, owns and operates Incheon Line 1 and Line 2.

The Airport Express was originally built and owned by a corporation jointly owned by 11 large Korean firms, but is now mostly owned by Korail. The Uijeongbu light railway is currently being taken over by the Uijeongbu city council (that one’s north of Seoul) after the operating company went bankrupt. And the Everline people mover is operated by a joint venture owned by Bombardier and a variety of Korean companies.

Seoul’s subway map. Click to expand. Image: Wikimedia Commons.

The rest of the lines are operated by the national rail operator Korail. The fare structure is either identical or very similar for all of these lines. All buses and trains in the region are accessible with a T-money card, similar to London’s Oyster card. Fares are collected centrally and then distributed back to operators based on levels of usage.


The Korean government spends around £27bn on transport every year: that works out at 10 per cent more per person than the British government spends.  The Seoul subway’s annual loss of around £200m is covered by this budget.

The main reason the loss is much lower than TfL’s £458m is that, despite Seoul’s lower fares, it also has much lower maintenance costs. The oldest line, Line 1 is only 44 years old.

Higher levels of automation and lower crime rates also mean there are fewer staff. Workers pay is also lower: a newly qualified driver will be paid around £27,000 a year compared to £49,000 in London.

New infrastructure is paid for by central government. However, investment in the capital does not cause the same regional rivalries as it does in the UK for a variety of reasons. Firstly, investment is not so heavily concentrated in the capital. Five other cities have subways; the second city of Busan has an extensive five-line network.

What’s more, while investment is still skewed towards Seoul, it’s a much bigger city than London, and South Korea is physically a much smaller country than the UK (about the size of Scotland and Wales combined). Some 40 per cent of the national population lives on the Seoul network – and everyone else who lives on the mainland can be in Seoul within 3 hours.

Finally, politically the biggest divide in South Korea is between the south-west and the south-east (the recently ousted President Park Geun-Hye won just 11 per cent of the vote in the south west, while winning 69 per cent in the south-east). Seoul is seen as neutral territory.  


A driverless train on the Shinbundang Line. Image: Wikicommons.

The system is far from perfect. Seoul’s network is highly radial. It’s incredibly cheap and easy to travel from outer lying areas to the centre, and around the centre itself. But travelling from one of Seoul’s satellite cities to another by public transport is often difficult. A journey from central Goyang (population: 1m) to central Incheon (population: 3m) is around 30 minutes by car. By public transport, it takes around 2 hours. There is no real equivalent of the London Overground.

There is also a lack of fast commuter services. The four-track Seoul Line 1 offers express services to Incheon and Cheonan, and some commuter towns south of the city are covered by intercity services. But most large cities of hundreds of thousands of people within commuting distance (places comparable to Reading or Milton Keynes) are reliant on the subway network, and do not have a fast rail link that takes commuters directly to the city centre.

This is changing however with the construction of a system modelled on the Paris RER and London’s Crossrail. The GTX will operate at maximum speed of 110Mph. The first line (of three planned) is scheduled to open in 2023, and will extend from the new town of Ilsan on the North Korean border to the new town of Dongtan about 25km south of the city centre.

The system will stop much less regularly than Crossrail or the RER resulting in drastic cuts in journey times. For example, the time from llsan to Gangnam (of Gangnam Style fame) will be cut from around 1hr30 to just 17 minutes. When the three-line network is complete most of the major cities in the region will have a direct fast link to Seoul Station, the focal point of the GTX as well as the national rail network. A very good public transport network is going to get even better.