The postal system isn’t working for renters. So why not learn from email?

A postbox! Well I never. Image: Getty.

More people than ever are renting. The number of rented houses has more than doubled over the last twenty years, and someone under the age of 35 is more likely to be renting than own their home.

Like almost everyone my age, I have spent the first 10 years of my adult life living in rented homes. But it isn’t just young people that are changing how they live: the number of 35- to 64-year-olds renting has more than tripled since 1996.

People who are privately renting usually stay in the same home for less than four years and tend to move into another rented property. Those who own their homes live in them on average 4.5 times longer. In other words, more people renting means more people moving house than ever before.

Moving house is notoriously difficult. Packing a whole life up into boxes and moving them somewhere new is hard enough, but it also involves contacting friends, relatives and companies to update your address.

When I moved house earlier this year, I made a list of twenty companies and other people I needed to tell, including employers, pension companies, the doctor, the dentist and banks. On top of this, there’s every company that has remembered my delivery address. Even with this diligence, I’m still finding places I’d forgotten.

The Royal Mail warns that post delivered after you’ve moved out of a house can put you at risk of identity theft. They advise people to use mail-forwarding, but forwarding mail is expensive and only lasts for up to a year. After that, you still have to update everyone with the new address, something many people fail to do.

I’ve gotten to know the previous occupants of every address I’ve ever lived in by the envelopes of their mail, from their stock portfolios and DVLA warnings to their Christmas cards. With many people moving frequently and failing to update their addresses, rented homes in the UK are being filled with other people’s post.


It is illegal for anyone else to open mail that is not addressed to them, of course. The Royal Mail recommends returning mis-delivered mail to the sender by reposting it after crossing through the address and writing, “Not known at this address”. If there’s no return address on the envelope it will be sent to the National Returns Centre, which will aim to locate the address from the contents of the envelope.

To reduce the number of misdelivered letters left behind next time you move house, you can update your contact preferences to avoid post where possible. This is also more environmentally friendly, as a single letter can produce 10-30g of carbon dioxide. Unfortunately, many companies don’t offer this option and, even when individuals can choose to reduce the amount of mail they receive, some post is inevitable.

Unlike addresses, other contact details don’t change very often: it’s possible to keep the same phone number when you move within an area or change mobile network provider, for example. So why shouldn’t addresses work in the same way? It should be possible to address an envelope to a person – or a unique identifier for a person – rather than a location, so that it’s only the postal service that needs to be told the new address when you move house.

Email addresses and most online profiles use a single, short identifier to uniquely identify a person, rather than an IP address which is the online equivalent of a physical location. Until recently, people’s postal addresses didn’t change very often, but people’s online addresses have always frequently changed as they swap devices and networks. This made it necessary to create an easy way to redirect online messages and similar technology can make redirecting post quick and easy.

Mail is already processed by computers: addresses are read automatically then printed as computer-readable dots onto the envelope. Converting from a unique identifier to the location to deliver the letter would just be an extension of this process.

Unfortunately, this kind of drastic change has not been tried anywhere in the offline world and is unlikely to happen here anytime soon. Until the postal service modernises to work for the fifth of households in the UK that are privately rented, we’ll be stuck living in houses filled with other people’s mail – and unsure if mail delivered to our previous addresses is leaking our identity.

 
 
 
 

A new wave of remote workers could bring lasting change to pricey rental markets

There’s a wide world of speculation about the long-lasting changes to real estate caused by the coronavirus. (Valery Hache/AFP via Getty Images)

When the coronavirus spread around the world this spring, government-issued stay-at-home orders essentially forced a global social experiment on remote work.

Perhaps not surprisingly, people who are able to work from home generally like doing so. A recent survey from iOmetrics and Global Workplace Analytics on the work-from-home experience found that 68% of the 2,865 responses said they were “very successful working from home”, 76% want to continue working from home at least one day a week, and 16% don’t want to return to the office at all.

It’s not just employees who’ve gained this appreciation for remote work – several companies are acknowledging benefits from it as well. On 11 June, the workplace chat company Slack joined the growing number of companies that will allow employees to work from home even after the pandemic. “Most employees will have the option to work remotely on a permanent basis if they choose,” Slack said in a public statement, “and we will begin to increasingly hire employees who are permanently remote.”

This type of declaration has been echoing through workspaces since Twitter made its announcement on 12 May, particularly in the tech sector. Since then, companies including Coinbase, Square, Shopify, and Upwork have taken the same steps.


Remote work is much more accessible to white and higher-wage workers in tech, finance, and business services sectors, according to the Economic Policy Institute, and the concentration of these jobs in some major cities has contributed to ballooning housing costs in those markets. Much of the workforce that can work remotely is also more able to afford moving than those on lower incomes working in the hospitality or retail sectors. If they choose not to report back to HQ in San Francisco or New York City, for example, that could potentially have an effect on the white-hot rental and real estate markets in those and other cities.

Data from Zumper, an online apartment rental platform, suggests that some of the priciest rental markets in the US have already started to soften. In June, rent prices for San Francisco’s one- and two-bedroom apartments dropped more than 9% compared to one year before, according to the company’s monthly rent report. The figures were similar in nearby Silicon Valley hotspots of San Jose, Mountain View, Palo Alto.

Six of the 10 highest-rent cities in the US posted year-over-year declines, including New York City, Los Angeles, and Seattle. At the same time, rents increased in some cheaper cities that aren’t far from expensive ones: “In our top markets, while Boston and San Francisco rents were on the decline, Providence and Sacramento prices were both up around 5% last month,” Zumper reports.

In San Francisco, some property owners have begun offering a month or more of free rent to attract new tenants, KQED reports, and an April survey from the San Francisco Apartment Association showed 16% of rental housing providers had residents break a lease or unexpectedly give a 30-day notice to vacate.

It’s still too early to say how much of this movement can be attributed to remote work, layoffs or pay cuts, but some who see this time as an opportunity to move are taking it.

Jay Streets, who owns a two-unit house in San Francisco, says he recently had tenants give notice and move to Kentucky this spring.

“He worked for Google, she worked for another tech company,” Streets says. “When Covid happened, they were on vacation in Palm Springs and they didn’t come back.”

The couple kept the lease on their $4,500 two-bedroom apartment until Google announced its employees would be working from home for the rest of the year, at which point they officially moved out. “They couldn’t justify paying rent on an apartment they didn’t need,” Streets says.

When he re-listed the apartment in May for the same price, the requests poured in. “Overwhelmingly, everyone that came to look at it were all in the situation where they were now working from home,” he says. “They were all in one-bedrooms and they all wanted an extra bedroom because they were all working from home.”

In early June, Yessika Patapoff and her husband moved from San Francisco’s Lower Haight neighbourhood to Tiburon, a charming town north of the city. Patapoff is an attorney who’s been unemployed since before Covid-19 hit, and her husband is working from home. She says her husband’s employer has been flexible about working from home, but it is not currently a permanent situation. While they’re paying a similar price for housing, they now have more space, and no plans to move back.

“My husband and I were already growing tired of the city before Covid,” Patapoff says.

Similar stories emerged in the UK, where real estate markets almost completely stopped for 50 days during lockdown, causing a rush of demand when it reopened. “Enquiry activity has been extraordinary,” Damian Gray, head of Knight Frank’s Oxford office told World Property Journal. “I've never been contacted by so many people that want to live outside London."

Several estate agencies in London have reported a rush for properties since the market opened back up, particularly for more spacious properties with outdoor space. However, Mansion Global noted this is likely due to pent up demand from 50 days of almost complete real estate shutdown, so it’s hard to tell whether that trend will continue.

There’s a wide world of speculation about the long-lasting changes to real estate caused by the coronavirus, but many industry experts say there will indeed be change.

In May, The New York Times reported that three of New York City’s largest commercial tenants — Barclays, JP Morgan Chase and Morgan Stanley — have hinted that many of their employees likely won’t be returning to the office at the level they were pre-Covid.

Until workers are able to safely return to offices, it’s impossible to tell exactly how much office space will stay vacant post-pandemic. On one hand, businesses could require more space to account for physical distancing; on the other hand, they could embrace remote working permanently, or find some middle ground that brings fewer people into the office on a daily basis.

“It’s tough to say anything to the office market because most people are not back working in their office yet,” says Robert Knakal, chairman of JLL Capital Markets. “There will be changes in the office market and there will likely be changes in the residential market as well in terms of how buildings are maintained, constructed, [and] designed.”

Those who do return to the office may find a reversal of recent design trends that favoured open, airy layouts with desks clustered tightly together. “The space per employee likely to go up would counterbalance the folks who are no longer coming into the office,” Knakal says.

There has been some discussion of using newly vacant office space for residential needs, and while that’s appealing to housing advocates in cities that sorely need more housing, Bill Rudin, CEO of Rudin Management Company, recently told Spectrum News that the conversion process may be too difficult to be practical.

"I don’t know the amount of buildings out there that could be adapted," he said. "It’s very complicated and expensive.

While there’s been tumult in San Francisco’s rental scene, housing developers appear to still be moving forward with their plans, says Dan Sider, director of executive programs at the SF Planning Department.

“Despite the doom and gloom that we all read about daily, our office continues to see interest from the development community – particularly larger, more established developers – in both moving ahead with existing applications and in submitting new applications for large projects,” he says.

How demand for those projects might change and what it might do to improve affordable housing is still unknown, though “demand will recover,” Sider predicts.

Johanna Flashman is a freelance writer based in Oakland, California.