TfL just told Uber it wasn’t a fit and proper company to provide cabs in London. Here’s why that’s a good thing

A tale of two cabbies: Uber and a black cab. Image: Getty.

I’ve never been an enthusiast for the ride-sharing-company/disruptive tech giant/let’s-be-honest-it’s-just-a-minicab-firm-with-an-app Uber.  I’d love to pretend there was a highly principled reason for this: that it treats its drivers appallingly, that it won’t take responsibility for those drivers’ actions, even that it’s making life intolerably hard for London’s army of hard-working black cabbies, who always know the way, are always ready with a cheeky smile, and are never sexist or racist or over-priced or nothing.

But the truth is, I’ve just had rotten luck getting cabs out of Uber when I needed them. The entire selling point of Uber was that it was cheap and convenient. When you’ve not found it to be either, particularly, it’s difficult to have any goodwill towards a company which is, let’s be honest about this, completely bloody appalling in every other sense.

At any rate, it’s difficult to for me to work up any rage in response to Transport for London’s announcement that it has ruled that Uber London Ltd is “not fit a proper to hold a private hire operator licence”, effectively banning it from the streets of the capital. Meh. Good, probably.

The ban won’t happen immediately: the licence runs out on 30 September, and anyway the company has 21 days from now to appeal, during which time it can keep running cabs. But after Friday 13 October, should the appeal fail – and should Uber do nothing to change TfL’s mind on this – it’s game over.

Where did Uber go wrong? The TfL statement points to four factors:

  • Its approach to reporting serious criminal offences.

In other words, when Uber drivers did terrible things – and let’s be honest, we’ve all heard the stories – Uber had a tendency to shrug and say, “Nothing to do with me, guv.”

  • Its approach to how medical certificates are obtained.
  • Its approach to how Enhanced Disclosure and Barring Service (DBS) checks are obtained.

Translation: Uber was not doing enough to show it was doing thorough background checks on its drivers.

  • Its approach to explaining the use of Greyball in London – software that could be used to block regulatory bodies from gaining full access to the app and prevent officials from undertaking regulatory or law enforcement duties.

This reads a lot like Uber was not only being unhelpful to the authorities, but was actively obstructing them. The impression you get is that the firm saw its relationship with TfL as entirely one-way: we deliver cabs, you say thank you. That’s all very well for 4,000 word manifestos posted on Medium by the sort of tech bro who read Ayn Rand at too formative an age, it isn’t actually a workable transport policy for the real world.


There’s a common subtext to all four of these things: Uber was not taking TfL seriously as a regulator. When asked to improve, it fobbed TfL off, on the assumption that TfL would blink first. This assumption has just turned out to be catastrophically, hilariously wrong.

There will be many people will be angered by today’s decision. Some – including many on the left, who’d normally show more concern about zero hours contracts and poor workers rights – complaining that TfL has just made travel more expensive for Londoners. Tory MP Tom Tugendhat has even compared the decision to an attempt by Sadiq Khan to “switch off the internet”, as fine as example of Cleverly’s Law as you’re likely to spot in the wild today.

Such arguments are, of course, nonsense, for two reasons. One is, basically, regulators gonna regulate. TfL is supposed to ensure the safety of taxi passengers: Uber wasn’t cooperating, so no more Uber. TfL is quite literally doing its job.

The other reason this decision is a good thing is that it looks suspiciously like a negotiating tactic. Today’s decision won’t immediately change anything for the average Uber-user. The firm has a chance to appeal – and that appeal is vastly more likely to be successful if the firm actually addresses some of the reasons why it lost its licence.

My suspicion is this was decision was never intended to actually ban Uber from the streets of London. Rather, it’s an attempt to show the company that TfL can and will regulate it out of existence, if it doesn’t start doing better. Using its regulatory muscle to improve standards is exactly how a public authority should treat misbehaving private companies.

So: Uber likely can keep operating in London, well beyond mid-October. All it needs to do is improve its system of background checks, and start taking passenger safety seriously. Easy. Your move, lads.

You can hear me discuss this story with Stephen Bush on our latest podcast.

Jonn Elledge is the editor of CityMetric. He is on Twitter as @jonnelledge and also has a Facebook page now for some reason. 

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Which British cities have the bestest ultrafast broadband?

Oooh, fibre. Image: Getty.

The latest instalment of our series, in which we use the Centre for Cities’ data tools to crunch some of the numbers on Britain’s cities. 

Between the dark web, Breitbard News and Donald Trump's Twitter feed, it's abundantly clear that terrible things often happen on the internet. But good things happen here, too - like funny videos and kitten pictures and, though we say so ourselves, CityMetric. 

Anyway. The government clearly believes the internet is on balance a good thing, so it's investing more in improving Britain's broadband coverage. But which cities need the most work?

Luckily, those ultrafast cats at the Centre for Cities are on hand with a map of Britain's ultrafast broadband coverage, as it stood at the end of 2016. It shows the percentage of premises which have access to download speeds of 100Mbps or more. Dark green means loas, pale yellow means hardly any. Here's the map:

Some observations...

This doesn't quite fit the pattern we normally get with these exercises in which the south of England and a few other rich cities (Edinburgh, Aberdeen, York) look a lot healthier than the cities of the Midlands, South Wales and the North.

There are elements of that, sure: there are definitely more southern cities with good coverage, and more northern onse without it. But there are notable exceptions to the pattern, too. Those cities with very good coverage include Middlesbrough (88.0 per cent) and Dundee (89.4 per cent), not normally to be found near the top of anyone's rankings. 

Meanwhile, Milton Keynes - a positive boom town, on most measures - lingers right near the bottom of the chart, with just 12.9 per cent coverage. The only city with worse coverage is another city that normally ranks as rich and succesful: the Socttish oil capital Aberdeen, where coverage is just 0.13 per cent, a figure so low it rings alarm bells about the data. 

Here's a (slightly cramped) chart of the same data. 

Click to expand.

If you can spot a patten, you're a better nerd than I.

One thought I had was that perhaps there might be some correlation with population: perhaps bigger cities, being bigger markets, find it easier to get the requisite infrastructure built.

I removed London, Manchester and Birmingham from the data, purely because those three - especially the capital - are so much bgiger than the other cities that they make the graph almost unreadable. That don't, here's the result.

So, there goes that theory.

In all honesty, I'm not sure what could explain this disparity: why Sheffield and Southand should have half the broadband coverage of Middlesbrough or Brighton. But I suspect it's a tempory measure. 

All this talk of ultranfast broadband (100Mbps+), after all, superseded that of mere superfast broadband (just 24Mbps+). The figures in this dataset are 10 months old. It's possible that many of the left behind cities have caught up by now. But it's almost certain we'll be hearing about the need for, say, Hyperfast broadband before next year is out.

Jonn Elledge is the editor of CityMetric. He is on Twitter as @jonnelledge and also has a Facebook page now for some reason. 

Want more of this stuff? Follow CityMetric on Twitter or Facebook