The Los Angeles metro is great – so why aren’t people using it?

Just another day on the subway. Image: Getty.

LA Metro, the Los Angeles rail and bus transit system, is the third most comprehensive system in the entire USA, according to a study by the University of Minnesota.  Local online magazine LAist describes it as technically the “best accessible” transit system in the country, while the city's integrated bus system is “robust” and “incredibly extensive”.

Yet, in a metropolitan area of 13m people, only about 360,000 people use rail on an average weekday, and just 855,000 ride the bus. To put this into context, in New York, with a population of 20m, approximately 5m ride the subway on an average weekday.

What’s more, overall LA Metro ridership figures have been waning steadily. Bus ridership has declined – with 2m fewer bus boardings taking place in November 2016 than in the same month the previous year.

And although 700,000 more rail boardings took place in November 2016 compared to November 2015, LA Metro's total ridership fell by about 1.3m boardings.

So why is ridership down?

Thomas Rubin is a consultant with over four decades of experience in transport finance and government, who has written a report on the declining ridership. He argues that “the LA County Metropolitan Transportation Authority (MTA) is overfocused on building way too much passenger rail, way too quickly.” 

Los Angeles rail network is certainly on an expansion spree. Last year saw the Expo Line extended, connecting downtown LA to the Pacific Ocean; the Gold Line was also extended eastwards towards Azusa. And in early January, officials announced that the federal government would be giving Metro $1.6bn to accelerate construction of the Purple Line extension.

In November, what’s more, a large majority of Angelenos voted for Measure M, a countywide half-cent increase to the sales tax, which will be used to fund an ambitious $120bn plan to expand mass transit in the area.  

But rail expansion could affect bus services. Rubin argues that the MTA needs more money to finish the current rail projects – money it can “only raise by reducing bus service and increasing bus fares,” a move which would eventually drive away riders. “Bus service has simply never been a priority at MTA,” he said.

This may be a mistake, because the layout of the city limits rail ridership. “There are a little over 100 rail stations in Los Angeles County, but there are over 20,000 bus stops,” explains Rubin. As a result, there are very few areas in LA where you can access rail stations without motorised transportation of some kind.

When bus service is eliminated, or made less frequent, it makes it harder and more expensive for people to get to a rail station – so, rail ridership is also hurt,” Rubin adds. “What MTA has not done is expand ridership and keep fares low.”

The LA Metro rail map. 

Matthew Tinoco, a journalist with LAist who has commented extensively on urban planning and transport issues, agrees that inconvenience plays a role. “Why wait 30 minutes for a 20-minute bus ride when you could drive the distance in ten?

“If bus service was more consistent, or rail service more ubiquitous, I think Angelenos would flock to transit.”

The new Expo Line extension to Santa Monica is a case in point. “Very quickly the trains became overcrowded, as more people packed aboard the trains” than they had capacity to carry, Tinoco adds.

Economics and perceptions

The fact that the price of motor fuel has been relatively low in recent years has also contributed to Angelenos opting for their cars instead, believes Steve Boland, an associate with transportation planning consultancy Nelson/Nygaard and an expert in fixed-route transit service and multimodal access.

“The ridership number tends to decrease when the economy is up, as more people can afford cars,” he says. “California recently legalised driver’s licenses for undocumented immigrants and we’ve seen a spike in both numbers of license-holders and registered vehicles.”

Moreover, LA Metro is fighting against an image problem. Unreliability is partially responsible: Metro Buses are having a hard time staying on time, with 21.4 percent showing up late in 2015 and 22.7 percent in the early months of 2016.

Safety concerns is another reason. According to a recent Metro survey, almost 30 per cent of past riders left the system because they did not feel safe. The Blue Line has a  particularly bad reputation with regards to safety.

Some of these concerns are not well-founded. The number of serious crimes within the transit system is low and often much lower than in the surrounding community

In addition, it seems that Angelenos have limited knowledge with regards to Metro's reach, usability and offered services. As Matthew Tinoco says: “It turns out there's a gap between what some Angelenos think LA's transit system does, and what it actually does.”

“Metro has had a PR problem, but that's changing as people realise nothing can be done to make traffic better except build alternative transportation options,” he adds.

One last factor may be the popularity of Uber and Lyft. “Such services are huge here,” says Boland. “This is also a factor in recent ridership decline.”


Changing trains

It's hard to say what the future holds. LA Metro is still in the very early stages of building the sort of rapid transit network typical for a city of this size.

In 2015, LA City Council approved Mobility Plan 2035, an ambitious blueprint for its transportation future, that wants to shed LA’s “traditional automobile-centric approach and evolve into a modern, multimodal city”.

Steve Boland describes it as a “visionary” document. However, he stresses that the devil will be in the follow-through. “It calls for compromises in the allocation of space in the public right-of-way, and that’s something drivers and leaders in this region haven’t really been asked to do yet,” he said.

Measure M was a major landmark. It will fund over two dozen mass transit lines, rail extensions and 14 highway projects, as well as cycling infrastructure, bike share expansion, and a network of greenways.

“At some point we’re going to need a whole lot more bus lanes,” says Boland. “Even at Measure M build-out, trains won’t be doing most of the work.”

Ridership numbers will depend largely on the success of these measures - but LA Metro is often challenged by political roadblocks For example, building infrastructure in California is an immensely complicated and often litigious environment.

Homeowners often “litigate against projects they don't like,” explains Matthew Tinoco. “The city of Beverly Hills, an incorporated city within the county of Los Angeles, distinct from it and also a city incorporated in L.A County, spent the greater part of the past two decades suing LA Metro for their plans to build a subway beneath the city.”

“Right now, what Metro really needs is policy leadership, on street design, but also transit-supportive land use,” adds Boland. “It needs time to build that rapid transit network.

For his part, Tinoco thinks LA Metro is on the right track – though it should focus directly on greatly improving bus service. “If the service is good,” he concludes, “people will use it.”

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The Delhi Metro: How do you build a transport system for 26m people?

Indraprastha station in 2006. Image: Getty.

“Thou hath not played rugby until thou hath tried to get onto a Delhi Metro in rush hour,” a wise Yogi once said.

If you’ve never been on New Delhi’s Metro, your mind might conjure up the the conventional image of Indian trains: tawdry carriages, buckets of sweat, people hanging out of windows and the odd holy cow wandering around for good measure.

Well, no. The Delhi Metro is actually one of the most marvellously sophisticated, affordable, timely, and practical public transportation systems out there. On a 45C day in the Indian summer, many a traveller has shed tears of joy on entering the spacious, air-conditioned carriages.

Above ground, Delhi is a sprawling metropolis of the scariest kind: 26m people, three times the population of London, churn and grind through Delhi itself.

The National Capital Region, an area which includes Delhi and its surrounding satellite cities – now victim of its never-ending urban sprawl – has an estimated population of almost 50m. So how do you tie such a huge population together?

The map; click to expand. Image: Delhi Metro Rail.

Motorised vehicles won’t do it alone. For one, air pollution is a horrific problem in Delhi, as it is across India. Last November, the government declared a state of emergency when the Indian capital was engulfed by a toxic, choking fog so thick that you could barely see several metres in front of you, drawing allusions to the great Victorian fogs in London.

Then there’s Delhi’s famous traffic. Twenty-five years ago, the travel writer William Dalrymple observed that you could reduce the Delhi’s road laws to one simple idea: the largest vehicle always had the right of way. The traffic has tamed somewhat in the 21st century, but the number of vehicles has multiplied again and again, and it’s not uncommon for people to be stuck in four-hour traffic jams when they try to traverse the mighty city.

Enter the Delhi Metro – a huge network of 164 over- and underground stations – and by any account, a titan of civil engineering and administration.

The numbers are simply colossal. Every day the metro serves on average almost 3m people. Annually, it carries around 1bn.

In a country where intercity trains still turn up a day late, the Delhi Metro is extraordinarily timely. On the major lines, trains will come every several minutes. The trains are extraordinary speedy, and you’ll reach your destination in a fraction of the time it would take for you to drive the distance.

The minimum fare is 10 rupees (12p); the maximum fare, to and from the airport, is 50 (60p).

The evolution of the metro. Image: Terramorphus/Wikimedia Commons.

Construction of the metro system began in 1998, with the first section completed in late 2002. Keen to avoid the catastrophic corruption and bureaucratic mismanagement which plagued eastern city of the Kolkata Metro, developers took advice from Hong Kong’s high-tech system There have been several stages of development to add extra lines; more is planned. By 2020, it is hoped that the 135 miles of line will have increased to over 300.  

One thing quite striking about the metro is its women’s only carriages at the rear and the front of the train, marked by pink signs. Sexual assault and harassment has been a horrific problem on Delhi’s transport systems. Women can of course go anywhere on the train – but men who violate the carriage system will have to deal with the scathing anger of the entire pink carriage.


One of the under-discussed impacts of widespread and well-used public transportation systems is their propensity to break down social and class barriers over time. As the London Tube began to be used more and more in early 20th century London, people from completely different walks of life and classes began to brush shoulders and share the same air.

The story is similar in Delhi. The necessity of the metro helps to break down old caste and class divisions. Of course, many elite Delhiites would not be seen dead on the metro, and choose their private chauffeur over brushing shoulders with the common man. But slowly and surely, the times are a changing.

What’s more, the Delhi Metro system is one of the greenest around. Six years ago, the Metro was the first railway system in the world to be awarded carbon credits from the United Nations for helping to reduce pollution in the capital by an estimated 640,000 tonnes every year.  

All praises sung and said, however, at peak times it’s less mind the gap and more mind your ribs – as a fifth of humanity seems to try to get on and off the train at once.

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