Russian activists are using a community website to fight local corruption

Russian graffiti. Image: Beautiful Petersberg.

How do you improve your neighbourhood in a country as corrupt as Russia? Well, in some of its biggest cities, activists are using a website designed to report and address corruption in their local community.

Beautiful Petersburg – or Красивый Петербург, if you prefer – was developed by activist Krasimir Vransko to highlight the way in which political officials were failing to use their community budgets effectively: by allowing rubbish to pile up in the streets, for example, or by failing to repair vandalised areas.

The site encourages users to upload photos of problem areas in their neighbourhoods; overflowing bins, lack of disability access to government buildings, parks used as dumping grounds, that sort of thing. Less than two minutes after submitting the problem, a request for action is forwarded to the relevant city department, after which the officials have 30 days to respond. These problems range from the minor (painting over graffiti and shovelling snow), to major structural changes (repaving roads and installing access ramps across an entire borough).

A map of some of the problems users have highlighted in St Petersberg. Image: Beautiful Petersberg.

Corruption is a serious problem for Russian politics. In its 2014 ranking, Transparency International rated the country 136th, down from 127th in 2013. Back in 1999, Transparency International Russia founded a number of centres dedicated to collating and investigating allegations of corruption:  including land parcelling, budget mismanagement, anti-corruption educational programs and election monitoring.

Run as a non-profit, non-partisan organisation, TI Russia has achieved a lot – but it’s been unable to prevent burnout in community activists. Politicians and protestors are regularly threatened and forced into exile; activists describe campaigns dragging on for decades with very little change; and as Russia’s Transparency ranking falls, disillusionment is common. 


That’s where Beautiful Petersburg comes in. “An individual’s environment is important,” explains Anatoliy Kanioukov, an assistant to the Deputy of the Legislative Assembly of St. Petersburg, and a coordinator on the Moskovsky and Leningrad regions of Beautiful Petersburg. “When you see the area around your house full of litter, broken playground swings, cars abandoned on front lawns, untreated potholes, it impacts your mood and you start to wonder if it is worth taking care of your own home.”

The activists behind Beautiful Petersburg wanted a more consistent and reliable response to urban problems, while simultaneously demonstrating to citizens that it was worth following up on relatively minor issues. “Within 26 months, the citizens sent over 65,000 requests and over 20,000 issues were resolved. One request is a small good deed – but 20,000 small victories have changed the face of the city.”

The movement behind Beautiful Petersburg has grown year on year: activists have been offering on-the-ground support to local groups protesting park closures, and investigating funding misappropriation within government building projects. Success stories are displayed prominently on the website and the project has received attention from high-profile Russian activist, Alexei Navalny who recently sought political asylum in the UK.

Despite the name, Beautiful Petersburg has active groups in Moscow, Novosibirsk and many other highly populated areas. All requests are displayed on a map of the affected area; and citizens are able to see their neighbours reporting the same issues.

This is a game of strength in numbers. This constant affirmation that change is possible and that the government can be held to account is a new way of thinking for many Russian citizens.

When asked what’s next for Beautiful Petersburg Kanioukov, says that the website is only the beginning. By demonstrating how powerful individual voices can be online, activists are hoping to fundamentally change the way Russian citizens view public spending.

Many assume that the corruption within Russian politics is insurmountable. But as Kanioukov says: “Through caring for the surrounding space a person becomes a master in his backyard, his town and ultimately his country.”

 
 
 
 

The ATM is 50. Here’s how a hole in the wall changed the world

The olden days. Image Lloyds Banking Group Archives & Museum.

Next time you withdraw money from a hole in the wall, consider singing a rendition of happy birthday. For today, the Automated Teller Machine (or ATM) celebrates its half century.

Fifty years ago, the first cash machine was put to work at the Enfield branch of Barclays Bank in London. Two days later, a Swedish device known as the Bankomat was in operation in Uppsala. And a couple of weeks after that, another one built by Chubb and Smith Industries was inaugurated in London by Westminster Bank (today part of RBS Group).

These events fired the starting gun for today’s self-service banking culture – long before the widespread acceptance of debit and credit cards. The success of the cash machine enabled people to make impromptu purchases, spend more money on weekend and evening leisure, and demand banking services when and where they wanted them. The infrastructure, systems and knowledge they spawned also enabled bankers to offer their customers point of sale terminals, and telephone and internet banking.

There was substantial media attention when these “robot cashiers” were launched. Banks promised their customers that the cash machine would liberate them from the shackles of business hours and banking at a single branch. But customers had to learn how to use – and remember – a PIN, perform a self-service transaction and trust a machine with their money.

People take these things for granted today, but when cash machines first appeared many had never before been in contact with advanced electronics.

And the system was far from perfect. Despite widespread demand, only bank customers considered to have “better credit” were offered the service. The early machines were also clunky, heavy (and dangerous) to move, insecure, unreliable, and seldom conveniently located.

Indeed, unlike today’s machines, the first ATMs could do only one thing: dispense a fixed amount of cash when activated by a paper token or bespoke plastic card issued to customers at retail branches during business hours. Once used, tokens would be stored by the machine so that branch staff could retrieve them and debit the appropriate accounts. The plastic cards, meanwhile, would have to be sent back to the customer by post. Needless to say, it took banks and technology companies years to agree common standards and finally deliver on their promise of 24/7 access to cash.

The globalisation effect

Estimates by RBR London concur with my research, suggesting that by 1970, there were still fewer than 1,500 of the machines around the world, concentrated in Europe, North America and Japan. But there were 40,000 by 1980 and a million by 2000.

A number of factors made this ATM explosion possible. First, sharing locations created more transaction volume at individual ATMs. This gave incentives for small and medium-sized financial institutions to invest in this technology. At one point, for instance, there were some 200 shared ATM networks in the US and 80 shared networks in Japan.

They also became more popular once banks digitised their records, allowing the machines to perform a host of other tasks, such as bank transfers, balance requests and bill payments. Over the last five decades, a huge number of people have made the shift away from the cash economy and into the banking system. Consequently, ATMs became a key way of avoiding congestion at branches.

ATM design began to accommodate people with visual and mobility disabilities, too. And in recent decades, many countries have allowed non-bank companies, known as Independent ATM Deployers (IAD) to operate machines. The IAD were key to populating non-bank locations such as corner shops, petrol stations and casinos.

Indeed, while a large bank in the UK might own 4,000 devices and one in the US as many as 12,000, Cardtronics, the largest IAD, manages a fleet of 230,000 ATMs in 11 countries.


Bank to the future

The ATM has remained a relevant and convenient self-service channel for the last half century – and its history is one of invention and re-invention, evolution rather than revolution.

Self-service banking and ATMs continue to evolve. Instead of PIN authentication, some ATMS now use “tap and go” contactless payment technology using bank cards and mobile phones. Meanwhile, ATMs in Poland and Japan have used biometric recognition, which can identify a customer’s iris, fingerprint or voice, for some time, while banks in other countries are considering them.

So it’s a good time to consider what the history of cash dispensers can teach us. The ATM was not the result of a eureka moment of a single middle-aged man in a bath or garage, but from active collaboration between various groups of bankers and engineers to solve the significant challenges of a changing world. It took two decades for the ATM to mature and gain widespread, worldwide acceptance, but today there are 3.5m ATMs with another 500,000 expected by 2020.

Research I am currently undertaking suggests that ATMs may have reached saturation point in some Western countries. However, research by the ATM Industry Association suggests there is strong demand for them in China, India and the Middle East. In fact, while in the West people tend to use them for three self-service functions (cash withdrawal, balance enquiries, and purchasing mobile phone airtime), Chinese customers consumers regularly use them for as many as 100 different tasks.

Taken for granted?

Interestingly, people in most urban areas around the world tend to interact with the same five ATMs. But they shouldn’t be taken for granted. In many countries in Africa, Asia and South America, they offer services to millions of people otherwise excluded from the banking sector.

In most developed counties, meanwhile, the retail branch and the ATM are the only two channels over which financial institutions have 100 per cent control. This is important when you need to verify the authenticity of your customer. Banks do not control the make and model of their customers’ smart phones, tablets or personal computers, which are vulnerable to hacking and fraud. While ATMs are targeted by thieves, mass cybernetic attacks on them have yet to materialise.

The ConversationI am often asked whether the advent of a cashless, digital economy heralds the end of the ATM. My response is that while the world might do away with cash and call ATMs something else, the revolution of automated self-service banking that began 50 years ago is here to stay.

Bernardo Batiz-Lazo is professor of business history and bank management at Bangor University.

This article was originally published on The Conversation. Read the original article.